FAQ: 1347 - The Black Plague Boardgame
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do you have any discounts for retailers and group orders?

Of course we have! If you are a retailer or if you want to make a group order, you should pledge us 11€ as a deposit, in order to have access to the pledge manager at the end of the campaign. You can ask price sheets and information by writing us a message or an email at feudalesimoeliberta@gmail.com

Retailers will have higher discounts than group orders, but proof of retail store will be required.

Last updated: May 30, 2018 03:50

How can I do if I want to pick up the game at Lucca Comics or Essen Spiel?

Just change the country of shipment from yours to Antarctica, shich have free shipment.

Last updated: May 25, 2018 08:32

Will I have to pay additional custom fees?

We ship from Italy, so the shipment is custom friendly in the EU and USA. Please note that we are not responsible for additional fees or any problem regarding the customs in your country.

Last updated: May 24, 2018 06:34

Do you ship to every country?

Almost, unfortunately we cannot deliver 1347 to the following countries, due to problematic delivery conditions: Afghanistan, DRC, Iraq, Kazakhstan, Myanmar, North Korea, Pakistan, Russia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen.

Last updated: May 24, 2018 06:34

When will the game be shipped?

The game will be shipped within November 2018, so that it will be delivered to subscribers in time for Christmas. It is possible to pick it up at Lucca Comics and Games (31 Oct, 1-4 Nov) without paying any shipping cost. We are also trying to manage a free pick up at Essen Spiel

Last updated: May 24, 2018 06:34

In which languages will the game be available?

The game is ready in english and italian. It will be translated in german, french and spanish after getting 50 backers from Germany, 50 from France or 50 from Spain.

Last updated: May 24, 2018 06:34

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://1347.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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